Shipping & Delivery

You can return a product if it is not a part of the non-returnable list and if you have received:

 a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).

 b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).

 c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:

  • The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
  •  For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.

Refund will be issued into your wallet or credit card, post inspection at our end.

For more information refer to our return policy or call us at  +971(03)7219773.

We’ll notify you about the status of your order via email.

We’ll only call you if any of the information provided by you needs additional verification.

Currently we only ship orders to the UAE.

Multiple shipments occur when the items you’ve ordered are delivered as separate packages on different days. 

What's the deal with multiple shipments? When you order consists of items from different sellers, we would be delivering them as separate shipments on different dates, depending on the seller. As our sellers are based at different locations, sometimes we're unable to collect all the ordered items from every seller on the same day. Therefore, we deliver these items separately as and when we collect them from the sellers. Don't worry! All your items will be delivered, safely! 

How do I know the estimated time of delivery of each item? You can find the estimated time of delivery of the item on the product page itself. It suggests favourable timings to place the order so you can expect its delivery at a suitable date. 

Where can I find the estimated time of delivery? Can't find it? It's under the 'Delivery' section, right below the 'ADD TO CART' button on the page. 

Will I be charged with shipping and COD fees on every shipment? Not at all! You'll be charged with shipping and COD fees when you order and not on the shipment of each item of the order. 

Have more questions? You can get in touch with our customer service team:
+971(03)7219773 in UAE between 8:00 am to 8:00 pm,

You can cancel your order during the confirmation or while it's under preparing by logging into your noon account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel.

Once your order is shipped and sent out for delivery, you still can cancel your order however shipping charges will still be applied.

For UAE customers, certain large or bulky items will require an additional shipping fee. This fee ranges from 150 AED to 250 AED and might be applied to a single item or a group of items if they can be delivered together from the same warehouse.

Depending on what's in your cart and what country you're ordering from, you'll get free shipping when your cart total is above the following amounts:

If your order includes at least one market item 1000 AED

If your cart total is below the aforementioned amount, you'll be charged a shipping fee as follows: